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The Strategy: Transition to a case management model that offers students proactive guidance and access to resources, and engages faculty to see a complete picture of their academic journey. The Challenge: Delivering timely support to a diverse and sizeable student population to foster improved retention and completion rates.
To achieve these goals, it was imperative to improve access to student information and facilitate seamless communication and collaboration between teams – specifically faculty and staff who faced challenges sharing student information. The Strategic Enrollment Team needed a solution to streamline efforts and improve access to advisors.
One way to keep applicants engaged is by providing proactive, consistent, customized guidance about each onboarding task in a format that is responsive and accessible. Navigate’s Milestone Guidance (right) helps create interactive checklists that students can access anytime from a mobile app, to meet them on their terms.
The Strategy: Transition to a case management model that offers students proactive guidance and access to resources, and engages faculty to see a complete picture of their academic journey. The Challenge: Delivering timely support to a diverse and sizeable student population to foster improved retention and completion rates.
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