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Implementing a caseload management model in a newly centralized division

EAB

Varied approaches to proactive communication— with some areas still functioning in an outdated reactive model. No common Advisement curriculum or talking points to ensure information equity—safeguarding that all students are connecting with departments and services appropriate for their needs.

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Survey Highlights What Matters Most to Adult Learners

EAB

Interestingly though, we also found that email still remains a tried and true communication channel. Because that's a really long runway to communicate to a prospective student. You should be continuing to communicate with them and have a dedicated conflow that speaks to them directly. BD: Great, thank you, that's so helpful.