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The Village at Cerritos College is California’s first community college housing project exclusively for homeless students. The Village is located near campus and provides wraparound services including casemanagement, counseling and tutoring. years, compared to the collegewide average of 5.2
These efforts are coupled with a matriculation casemanagement system in which we implement a three-pronged model to help students through sticking points in the matriculation conversion pipeline.” During the summer 2023, LBCC case-managed 1,756 Latino direct matriculants from application to registration. “In
The Strategy: Transition to a casemanagement model that offers students proactive guidance and access to resources, and engages faculty to see a complete picture of their academic journey. There is also a record of communication, even if it transitions to ACC Gmail. “It’s Any user can store notes and initiate outreach.
This data-activated approach has resulted in Administrators knowing sooner and more precisely which students need support Student success staff working more efficiently and effectively thanks to enhanced workflow and communication capabilities. Dr. Rindy shares, “We can be very direct about who we’re helping. It has been a game changer.
Advisors can filter their caseloads daily to see immediate changes in predicted persistence and tailor communications to meet the needs of different students. All student communications, casemanagement notes, referrals, and follow-ups are made and managed within the Civitas Learning Student Impact Platform.
Rather than sending students generic mass communications, this institution took a personalized approach to communication to encourage engagement and resource usage. An integrated casemanagement system records every email and text message that students receive, enabling support staff to view the engagement history.
While all members of an institution share the goal of guiding students to timely graduation, working in isolated silos often leads to inconsistent communication and redundant service. Integrated calendars and communication tools enable staff to engage with students easily and provide support at scale.
It’s about clearly communicating our needs, how we expect to be treated, and what we are willing and able to do in the workplace. Years ago when I was a casemanager, an advocate was brutal with her criticism and it was impacting our relationship. Here’s what you need to know. What exactly are boundaries and why do we need them?
We also talk about their transition from a faculty advising model to a first-year professional advising model and how student success analytics and intelligent casemanagement software enable faculty and staff to deliver proactive student support. It’s important to know how people react to change. [20:52]
Solution: Empower Advisors with Intelligent CaseManagement Tools. Hiring more advisors to manage excessive caseloads seems the obvious solution, but it often isn’t feasible. Another way to ease capacity constraints is to use intelligent workflows and integrated casemanagement tools to reduce administrative burden.
Hybrid advising model It’s easy to see the benefits of casemanagement advising, but for many institutions, an exclusive casemanagement system isn’t ideal. While the bulk of their advising process is centered around proactive casemanagement, they still allow teams to access each other’s caseloads if needed.
The Strategy: Transition to a casemanagement model that offers students proactive guidance and access to resources, and engages faculty to see a complete picture of their academic journey. There is also a record of communication, even if it transitions to ACC Gmail. “It’s Any user can store notes and initiate outreach.
The Challenge: General lack of visibility into students’ needs, limited methods of communication, and technology constraints, lead to inadequate access to personalized academic advising and support. It also provides a connected support system for students, creating a collaborative workspace between students, faculty, and advisors.
Despite their best intentions and hard work, traditional advising caseload management practices like mass communications and first come, first serve appointments aren’t as effective as they used to be. We need a better way to serve students. This doesn’t mean abandoning those students who actively seek guidance.
A holistic record of all communication (emails, referrals, SMS, messages, announcements, surveys, and notes) provides the visibility and context needed to maintain a cohesive frontline of student support. Hear how data analytics and intelligent casemanagement software ease capacity constraints and improve advisor impact.
By investing time and resources into supporting faculty, higher education institutions can help bridge academic and systemic gaps by: Addressing Academic Gaps: Offering professional development helps faculty become stronger instructors, improves early alert communication, and enhances student outcomes.
This data-activated approach has resulted in Administrators know sooner and more precisely which students need support Student success staff working more efficiently and effectively thanks to enhanced workflow and communication capabilities. Dr. Rindy shares, “We can be very direct about who we’re helping. It has been a game changer.
The launch of their 2023-2027 Strategic Enrollment Management Plan prompted SUNY Broome to revitalize its approach, adopting a more unified, casemanagement-oriented model and engaging faculty in the process. However, departmental silos and limited communication between faculty and staff hindered student support efforts.
When each group has a different idea of what student success means, communication and collaboration can become challenging.” Cross-functional collaboration can thrive when a single platform can be utilized for streamlined communication and coordination of student care throughout the campus.
It includes student group quick links, student communication history, an action-oriented dashboard, and an easier early alert workflow. Making it even easier for advisors to monitor students and manage their caseloads. It includes: Student Group Quick Links : Static (honors, first-time in college, etc.)
Effective communication, guidance, and resources are foundational to an effective student success strategy. With information dispersed across departments and communication gaps between teams, implementing an integrated student success network is challenging. Every effort matters to keep students enrolled and persisting to graduation.
Because schools are less crowded and students are still not required to attend in person every day, casemanagers and counselors can develop creative plans. Connect, communicate, and commit to a plan Meet with the student and parents to assess the student’s and parents’ motivation to address reintegration.
CaseManagement & Basic Needs Specialists: Navigating public resources can be confusing, time consuming, and overwhelming for many students. What’s key with any basic need support system is communicating to students frequently and early about what resources are available to them, and emphasizing that they are free or low cost.
As you think about your aligned model, we encourage you to think about how these features could be used by the people and service to support each of the Eight Dimensions: Proactive communication – Send customizable wellness content to students at critical points in the term Surveys – Get feedback directly from students that can be used to inform their (..)
By integrating Civitas Learnings seamless workflow solution, communication silos are eliminated, ensuring responsive, connected messaging and effective casemanagement. This strategic approach strengthens the case for funding and proves why a student-centered ecosystem is vital for long-term success.
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