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2023 Seal of Excelencia

Diverse: Issues in Higher Education

These efforts are coupled with a matriculation case management system in which we implement a three-pronged model to help students through sticking points in the matriculation conversion pipeline.” During the summer 2023, LBCC case-managed 1,756 Latino direct matriculants from application to registration. “In

Retention 336
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Faculty Engagement and Data-Informed Support Elevate Persistence by 4% at Austin Community College

Civitas Learning

The Strategy: Transition to a case management model that offers students proactive guidance and access to resources, and engages faculty to see a complete picture of their academic journey. There is also a record of communication, even if it transitions to ACC Gmail. “It’s Any user can store notes and initiate outreach.

Faculty 98
professionals

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How Slippery Rock University Uses Actionable Analytics to Deliver Proactive Support

Civitas Learning

This data-activated approach has resulted in Administrators knowing sooner and more precisely which students need support Student success staff working more efficiently and effectively thanks to enhanced workflow and communication capabilities. Dr. Rindy shares, “We can be very direct about who we’re helping. It has been a game changer.

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Seal of Excelencia 2024

Diverse: Issues in Higher Education

The Village at Cerritos College is California’s first community college housing project exclusively for homeless students. The Village is located near campus and provides wraparound services including case management, counseling and tutoring. years, compared to the collegewide average of 5.2

Retention 325
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Enabling Data-Informed Action to Support Institutional Fiscal Health

Civitas Learning

Advisors can filter their caseloads daily to see immediate changes in predicted persistence and tailor communications to meet the needs of different students. All student communications, case management notes, referrals, and follow-ups are made and managed within the Civitas Learning Student Impact Platform.

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3 Keys to Designing an Effective Early Alert Program

Civitas Learning

Rather than sending students generic mass communications, this institution took a personalized approach to communication to encourage engagement and resource usage. An integrated case management system records every email and text message that students receive, enabling support staff to view the engagement history.

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How Civitas Learning Partners are Removing Retention and Completion Barriers

Civitas Learning

While all members of an institution share the goal of guiding students to timely graduation, working in isolated silos often leads to inconsistent communication and redundant service. Integrated calendars and communication tools enable staff to engage with students easily and provide support at scale.