Case manager Communication Facilitation 
Diverse: Issues in Higher Education
OCTOBER 9, 2023
Angelo State University in San Angelo, Texas, partners with over 62 high schools across the state, facilitating college access for Latino, rural, and other marginalized communities. These concrete strategies have led to increases in Latinx staff from 33% to 41% and Latinx management from 17% to 19%, between 2018-19 and 2022-23.
Civitas Learning
MARCH 7, 2024
Facilitate seamless transitions between departments When students recount the same information to different campus support staff, it wastes valuable meeting time and negatively impacts their experience, leading to frustration and a sense of disconnect.
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Civitas Learning
FEBRUARY 7, 2023
This data-activated approach has resulted in Administrators knowing sooner and more precisely which students need support Student success staff working more efficiently and effectively thanks to enhanced workflow and communication capabilities. Dr. Rindy shares, “We can be very direct about who we’re helping. It has been a game changer.
Civitas Learning
JUNE 13, 2024
The launch of their 2023-2027 Strategic Enrollment Management Plan prompted SUNY Broome to revitalize its approach, adopting a more unified, case management-oriented model and engaging faculty in the process. However, departmental silos and limited communication between faculty and staff hindered student support efforts.
Civitas Learning
JULY 13, 2023
Advisors can filter their caseloads daily to see immediate changes in predicted persistence and tailor communications to meet the needs of different students. All student communications, case management notes, referrals, and follow-ups are made and managed within the Civitas Learning Student Impact Platform.
Civitas Learning
JUNE 8, 2023
In this step, leadership teams facilitate cross-functional collaboration by establishing alignment around a shared definition of student success. When each group has a different idea of what student success means, communication and collaboration can become challenging.”
Civitas Learning
FEBRUARY 7, 2023
This data-activated approach has resulted in Administrators know sooner and more precisely which students need support Student success staff working more efficiently and effectively thanks to enhanced workflow and communication capabilities. Dr. Rindy shares, “We can be very direct about who we’re helping. It has been a game changer.
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