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The Strategy: Empower success teams to use institution-specific analytics and insights to uncover barriers faster and connect students to the most beneficial support. The Outcomes: This ability to deepen their work has led to a better student experience, improved studentservices, and a more collaborative approach.
The Village at Cerritos College is California’s first community college housing project exclusively for homeless students. The Village is located near campus and provides wraparound services including casemanagement, counseling and tutoring. years, compared to the collegewide average of 5.2
The Challenge: General lack of visibility into students’ needs, limited methods of communication, and technology constraints, lead to inadequate access to personalized academic advising and support. It also provides a connected support system for students, creating a collaborative workspace between students, faculty, and advisors.
Solution: Empower Advisors with Intelligent CaseManagement Tools. Hiring more advisors to manage excessive caseloads seems the obvious solution, but it often isn’t feasible. Another way to ease capacity constraints is to use intelligent workflows and integrated casemanagement tools to reduce administrative burden.
The Strategy: Empower success teams to use institution-specific analytics and insights to uncover barriers faster and connect students to the most beneficial support. This ability to deepen their work has led to a better student experience, improved studentservices, and a more collaborative approach.
The widely accepted belief that student success is a responsibility shared by the entire campus, rather than just traditional studentservices, is challenging to implement. EDUCAUSE’s A Framework for Student Success Analytics encourages campus leaders to understand the prevailing perspectives among different campus stakeholders.
Once students enroll and begin classes, an institution’s work is far from over. Effective communication, guidance, and resources are foundational to an effective student success strategy. Every effort matters to keep students enrolled and persisting to graduation.
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