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“We try to look at how we support our student populations, first generation, under-represented students, and Pell-eligible students, and the needs of the communities they’re from. In doing that, we have been moving more toward casemanagement models of holistic approach,” said Trageser.
The Village at Cerritos College is California’s first community college housing project exclusively for homeless students. The Village is located near campus and provides wraparound services including casemanagement, counseling and tutoring. All of the college’s studentservices are available in English and Spanish.
“Student success is at the heart of everything we do as a college,” said Wallace State President Dr. Vicki Karolewics. Karolewics said the college’s intentional focus on providing holistic studentservices, informed and inspired by its work with Caring Campus, has helped it move the needle on student success.
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Subscribe: Spotify | Apple Podcasts | Google Podcasts | Youtube | Full Transcript Today on the show, I’m talking with Dr. Marisa Vernon White, Vice President of Enrollment Management and StudentServices at Lorain County Community College. One myth debunked in our conversation is that you need one platform to do everything.
The Strategy: Empower success teams to use institution-specific analytics and insights to uncover barriers faster and connect students to the most beneficial support. The Outcomes: This ability to deepen their work has led to a better student experience, improved studentservices, and a more collaborative approach.
Solution: Empower Advisors with Intelligent CaseManagement Tools. Hiring more advisors to manage excessive caseloads seems the obvious solution, but it often isn’t feasible. Another way to ease capacity constraints is to use intelligent workflows and integrated casemanagement tools to reduce administrative burden.
Integrating data from various sources, including the Student Information System (SIS) and Learning Management System (LMS), provides a holistic view of each student’s academic journey, including behavioral, demographic, academic, and financial information all in one place.
The Strategy: Empower success teams to use institution-specific analytics and insights to uncover barriers faster and connect students to the most beneficial support. This ability to deepen their work has led to a better student experience, improved studentservices, and a more collaborative approach.
The widely accepted belief that student success is a responsibility shared by the entire campus, rather than just traditional studentservices, is challenging to implement. There are numerous collaboration models in higher education, and each institution must create a model that suits its identity and needs.
Marisa Vernon White, Vice President of Enrollment Management and StudentServices at LCCC, shares that “even on a day-to-day level, leaders and front-line staff are looking at dashboards and reports to quickly move to action, absorb information, grasp the major takeaways, and understand how this impacts their role.”
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