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5 areas for community colleges leaders to take stock in 2023

EAB

Talent management At the peak of the staffing crisis in spring 2022, community colleges were down 14% of their workforce, which caused disruptions to student services, and created burnout across all departments. Thus, coordinated email communications are critical to closing equity gaps. 5 areas to take stock in 2023 1.

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Why customer service matters for community colleges

EAB

If you haven’t, take a look at your college’s reviews on Google, Niche, or social media—if there is negative feedback, it’s likely related to customer service mishaps like lost paperwork, slow responses, or unanswered questions. ".the Proactive reminders: A trait of great customer service is clear, proactive communication.

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Edify Accelerators: Custom Dashboards for Your Campus

EAB

Example data sources: SIS, advancement CRM, EMSI, career services data Example dashboards: overall giving, cohort population exploration, map views, donor data exploration Example users: advancement, development, alumni relations, marketing and communications, finance and administration Learn more about the Accelerator LMS Utilization With the rise (..)

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How dual enrollment can combat enrollment declines

EAB

Data from EAB student surveys and partner institutions have shown a steady increase in the average number of applications per student from just over six to seven across the pandemic. In addition, more students may be open to nontraditional pathways to access postsecondary knowledge.

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3 Summer Tasks to Prepare for Financial Aid Season

School & Student Services by Community Brands

Communication: Direct messaging and mass email features make it easy to connect with families and keep everyone on track. Look for options that let you handle all of your communication from the same dashboard. Simplify Financial Aid Prep With School and Student Services. Make sure the software provider is PCI compliant.