Sat.Oct 21, 2023 - Fri.Oct 27, 2023

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5 Ways to Improve Student Customer Service at Your Community College

EAB

Infographic 5 Ways to Improve Student Customer Service at Your Community College Community college practitioners agree that students’ customer service expectations have risen since 2020 and that gaps in customer service cause attrition. While we might not think of students as “customers,” the reality is their experience as consumers shapes their expectations for how they interact with colleges.

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Black Culture Centers are More than Bricks & Mortar

Diverse: Issues in Higher Education

As a student activist, a longtime faculty member, and an administrator in higher education, I am particularly proud of two career accomplishments. One was fifty years ago at Earlham , a small Quaker liberal arts college, where I helped repurpose a college-owned house into a Black culture center. The second was twenty-five years ago at Indiana University , where I helped a large, public, research university construct a new Black culture center.

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How to Take Action on Vote Early Day for Mental Health

Active Minds

Voting forms the bedrock of our democracy, carrying substantial weight in shaping the policies and societal issues that will be addressed during campaigns and highlighted in the laws put into action in your state. In the 2023 election cycle , voters wield influence over a wide range of positions, including gubernatorial candidates (governors), state legislatures, state supreme courts, and mayors.

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How IHEP is Accelerating the Equitable Value Movement

IHEP Institute for Higher Education Policy

Reflections from our recent Postsecondary Value Community of Practice event By: Marián Vargas and Eleanor Eckerson Peters “ Postsecondary value is not just a framework, but a lens through which to see the world, [and] it must be infused into the DNA of our collective efforts.” David Troutman’s reflection captured the energy and passion of the Equitable Value Movement and was shared during his keynote remarks at IHEP’s recent Postsecondary Value Community of Practice event.

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Can Brain Science Actually Help Make Your Training & Teaching Stick?

Speaker: Andrew Cohen, Founder & CEO of Brainscape

The instructor’s PPT slides are brilliant. You’ve splurged on the expensive interactive courseware. Student engagement is stellar. So… why are half of your students still forgetting everything they learned in just a matter of weeks? It's likely a matter of cognitive science! With so much material to "teach" these days, we often forget to incorporate key proven principles into our curricula — namely active recall, metacognition, spaced repetition, and interleaving practice.

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Fresh Starts

Student Minds

Ali shares their experience of being accepted at university and having a fresh start. - Ali I will never forget seeing the word 'Accepted' appear on my phone. I had been cautiously checking my phone that night with the knowledge that university responses to my various applications were due yet tried to remain nonchalant in my eagerness. Until that point, I’d had a lifetime of experiences away from higher education, having 'missed my chance' at the traditional age, and had resolved that I would n

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Accessibility and Belonging: Cornerstones of Diversity, Equity, and Inclusion

Diverse: Issues in Higher Education

In our quest for a more equitable and inclusive world, we often discuss diversity and equality. These are indeed crucial elements of the equation. But we must not overlook the equally vital aspects of accessibility and belonging. These twin pillars are indispensable in the pursuit of true diversity, equity, and inclusion (DEI). According to disability studies scholar, Dr.

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Writing a journal article – 8 steps to So What and Now What

Patter by Pat Thomson

This post is a generalisation. Be warned. But the general stuff in this post does hold for most things you’ll write for most journals. Just not all. The message in this post is simply this – journals generally do not publish only research results. Yes, you heard me. But let me put it another way. Research results alone do not a journal paper make.

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Embracing Vulnerability: University, Mental Health and Lessons From Football

Student Minds

Johnnie talks about learning about mental health, getting support and applying the lessons learnt to his writing. - Johnnie Lowery I went off to university in 2017 expecting it to be the time of my life. It was all anyone had said to me about my upcoming experience. In the end, the three years I had at University suffered the same fate as an ‘All You Can Eat Buffet’ - there was simply too much pressure to enjoy it for it to actually be a good time.

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Scholars Gather in Atlanta for Black Doctoral Network Conference

Diverse: Issues in Higher Education

ATLANTA-- Hundreds of Black scholars gathered in Atlanta over the weekend to participate in the 11 th annual conference of the Black Doctoral Network (BDN). Now in its 11 th year, this year’s conference included keynote addresses by author and entrepreneur Dr. George Fraser, and Dr. Kris Marsh, an associate professor of sociology at the University of Maryland.

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2023-2024 Federal Student Aid Handbook Update: Volume 2 – School Eligibility and Operations

College Aid Services

On Wednesday, the Department of Education announced the availability of Volume 2 – School Eligibility and Operations of the 2023-2024 Federal Student Aid Handbook. The Federal Student Aid Handbook consists of the Application and Verification Guide, nine numbered volumes, and appendices. It is posted digitally and as a print-ready PDF on Federal Student Aid’s Knowledge Center.

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How to Retain Key Employees

Steve Keating

Turnover is a fact of life for any business or organization. Some level of turnover is even good. With new team members comes fresh perspectives and new ideas. But turnover is also expensive. Depending on your business it can take up to and even over 12 months to bring new team members up to full speed. If you can’t keep them on the team for at least a few years your business will always struggle.

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Parent PLUS Borrowers Face Squeeze as Student Loan Payments Resume

Student Loan Planner

As 40 million student loan borrowers return to repayment this month following the three-year Covid forbearance, one group of borrowers is facing particularly dire circumstances: parent borrowers. Parent PLUS loans are federal loans issued to parents for the benefit of a child’s undergraduate education. These types of loans are unique in that the parent is […] The post Parent PLUS Borrowers Face Squeeze as Student Loan Payments Resume appeared first on Student Loan Planner.

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DONALD E. PALM

Diverse: Issues in Higher Education

Dr. Donald E. Palm Donald E. Palm has been appointed chief operating officer/executive vice president at Florida A&M University. Palm served as executive vice president/provost at Virginia State University. He holds a bachelor’s degree from Lincoln University in Pennsylvania and a doctorate in pharmacology from Pennsylvania State University.

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Better FAFSA Better Future Webinar Series – New Webinar Added for Nov. 2, 2023

College Aid Services

An additional webinar has been added for November 2, 2023 to the Better FAFSA Better Future Webinar Series. The new webinar is “StudentAid.gov Account Creation Process for Users Without an SSN.” The description is listed as: Starting in the 2024–25 award year, each student and contributor must create their own StudentAid.gov account to complete the… More » Better FAFSA Better Future Webinar Series – New Webinar Added for Nov. 2, 2023 The post Better FAFSA Better Future We

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How to Stop Being a Micromanager

Steve Keating

Almost everyone, except perhaps micromanagers, know that micromanaging is counterproductive. Even some micromanagers realize the damage they do but they just can’t control their urges to turn their people into unthinking robots. This post is written especially for them. If you’re a leader, you should know that micromanagement hurts your effectiveness and team morale.

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What I’ve learned as a new professional counselor

Counseling Today

Starting a new career in counseling later in life taught one new counseling professional a few important lessons. The post What I’ve learned as a new professional counselor appeared first on Counseling Today.

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Austin Community College Bolsters Student Services, Offers Free Food, Housing Services, and Family Support

Diverse: Issues in Higher Education

Austin Community College (ACC) will offer free food, housing services, and family support as part of an effort to strengthen student services, KXAN reported. Austin Community College District The student centers – meant to assist students with immediate needs – are open and available at ACC’s Highlands campus, and the school has hopes to further expand them to its 10 other campuses.

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Webinar: 2024-25 FAFSA Simplification Overview (Recording)

College Aid Services

2024-25 FAFSA Simplification Overview 2024-25 FAFSA Simplification Overview Broadcast date: Tuesday, October 24, 2023 Are you ready for 2024-25? Join College Aid Services for the first of series of webinars as we prepare for the 2024-25 FAFSA. This initial webinar comprise a high-level overview of the changes coming in 2024-25. The changes to be discussed… More » Webinar: 2024-25 FAFSA Simplification Overview (Recording) The post Webinar: 2024-25 FAFSA Simplification Overview (Recording) f

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A Guide to Embracing the Future: Artificial Intelligence in Career Centres Part 2

Symplicity

In our latest ongoing series, we are looking at the impact AI is having on universities, and in particular career centres. In part one, we explored what Chat GPT is, its origins, and some ways it is being utilised. Now let’s take a dive into how it is impacting career centres and recruiting in part two.

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Voice of Experience: A farewell and final reflection 

Counseling Today

For five years, Gregory Moffatt has shared his clinical experiences with our readers, and in this farewell column, he reflects on his own career experiences and how he has always welcomed and embraced new opportunities. The post Voice of Experience: A farewell and final reflection appeared first on Counseling Today.

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Meet Shai Reshef, the 2023 Yidan Prize Winner

Diverse: Issues in Higher Education

Shai Reshef, President and Founder, of University of the People, is the recipient of the 2023 Yidan Prize. The Yidan Prize comes from the Yidan Prize Foundation , a Hong-Kong based philanthropy founded by Charles Chen Yidan. Recipients of the prize receive $3.9 million, half as a personal award and half to scale up their work. The award recognizes their innovative solutions which help learners reach their full potential, by advancing the quality of teaching and learning and breaking down b

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Updated SAIG Enrollment Agreement Now Available – Required to Receive 2024–25 ISIRs

College Aid Services

The updated Student Aid Internet Gateway (SAIG) enrollment agreement is now available on the SAIG Enrollment website. All eligible organizations are strongly encouraged to submit the signed agreement as soon as possible to ensure it is processed prior to the launch of the 2024–25 FAFSA® form and the organization’s new FTI-SAIG mailbox is ready to… More » Updated SAIG Enrollment Agreement Now Available – Required to Receive 2024–25 ISIRs The post Updated SAIG Enrollment Agreement Now Avail

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Welcoming our new CFO, Chris Sanders, to the Ready Education team.

Ready Education

We are thrilled to announce that we have a new Chief Financial Officer (CFO) joining the Ready Education team: Chris Sanders!

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Forging a Unique Path: Dream Award Scholar Jake Neill

Scholarship America

At age 14, Jake Neill’s life was changed forever. Jake noticed that a girl in his class was isolating herself and seemed lonely. “I just knew something was off – she needed help,” Jake said. He reached out to her and took time to listen to her about her feelings. Then, one day she came to school and Jake noticed cuts on her arms. “I didn’t know what to do,” Jake said.

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Study: Outcomes of Students in Policy Debate Programs Linked to ELA Improvements and Postsecondary Enrollment

Diverse: Issues in Higher Education

Participating in policy debate programs in grade school is associated with improvements in English language arts (ELA) and better odds of graduating and going to college, according to findings from a new study in Educational Evaluation and Policy Analysis. Dr. Beth Schueler University of Virginia Policy debate is a competitive activity in which students engage in structured argumentation about public policy issues, often requiring in-depth learning about policy areas.

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Updates to FSA Partner Connect Postponed to December

College Aid Services

The new FSA Partner Connect features that were planned for September 2023 have been postponed until December 2023. The announcement released last Friday (GENERAL-23-86) covers the upcoming enhancements and changes. Of importance to note is that to implement the new E-App in FSA Partner Connect in December 2023, FSA must cease use of the existing… More » Updates to FSA Partner Connect Postponed to December The post Updates to FSA Partner Connect Postponed to December first appeared on Coll

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Borrowers Face Increasing Problems as Student Loan Payments Resume

Student Loan Planner

Millions of federal student loan borrowers are facing an array of problems as the return to repayment commences. For more than three years, much of the federal student loan system was effectively turned off. Payments were not due, interest did not accrue, and collections activity against defaulted borrowers was halted. During that time, some federal […] The post Borrowers Face Increasing Problems as Student Loan Payments Resume appeared first on Student Loan Planner.

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Helping Teachers Talk College Counseling

Counselors' Corner

by Patrick O'Connor, Ph.D. An English teacher’s daughter got into Princeton, so now she tells every Ivy League applicant just what to do to get in. A History teacher’s son got no financial aid, so he now tells students not to bother to apply. Welcome to our world. Like it or not, the best way to reduce this unhelpful helping is to replace it with what you’d like them to say about college—more specifically, what you’d like them to say about college advising.

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HODAN HASSAN

Diverse: Issues in Higher Education

Dr. Hodan Hassan Hodan Hassan has been appointed vice president of the Office of Institutional Advancement and chief advancement officer at Morehouse College in Atlanta. Hassan holds a bachelor’s degree in mathematics and physics and a master’s in math education and applied mathematics from Long Island University in New York. She has a Ph.D. in technology, policy, and innovation at Stony Brook University.

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Survey Highlights What Matters Most to Adult Learners

EAB

Podcast Survey Highlights What Matters Most to Adult Learners Episode 170. October 24, 2023. Welcome to the Office Hours with EAB podcast. You can join the conversation on social media using #EABOfficeHours. Follow the podcast on Spotify , Google Podcasts , Apple Podcasts , SoundCloud and Stitcher or visit our podcast homepage for additional episodes.

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3 Takeaways from the 2023 ACA Professional Practice Summit 

Counseling Today

There’s still time to register for on-demand content from the 2023 ACAPPS, which covered pressing issues such as artificial intelligence, counselor identity and practice, and clinical supervision. The post 3 Takeaways from the 2023 ACA Professional Practice Summit appeared first on Counseling Today.

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Catalyst for Change

The Advisor That Cares

The Organizational Change course could not have been more perfectly timed. As I mentally prepared to shift my role from the front lines to administration, I recognized how valuable the authentic learning opportunity provided through the ADL program was in preparing me to create the conditions for change. Embracing my learner’s mindset, I went off in search of LMD on the course’s content.

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Dr. Cheryl Crazy Bull Recognized for Social Equality Work

Diverse: Issues in Higher Education

The leader of a Native American higher ed student access organization was recognized and commended by the Bank of America as a Neighborhood Builders Social Equality Awardee (NBSE). Cheryl Crazy Bull American Indian College Fund Dr. Cheryl Crazy Bull, a member of the Sicangu Lakota Nation and president and CEO of the American Indian College Fund, was one of six U.S. leaders awarded by the bank for working to strengthen social equality and economic opportunity.

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30 Student Success Priorities for the 2020s

EAB

Blogs 30 Student Success Priorities for the 2020s All my attention over the last two years has been spent studying the future of students and student success as we emerge from the pandemic. Notably, I am monitoring three macro trends that will converge in the mid-2020s and reshape the student success landscape. Our future will be written in large part based on how institutions respond to these challenges.

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Data and Student Success in Higher Ed

The University Innovation Alliance

Data and Student Success in Higher Ed A Conversation With Tim Renick, Executive Director, National Institute for Student Success at Georgia State University bridget Thu, 11/02/2023 - 06:00 Higher Ed Leadership Innovation Spotlight Student Success Sometimes innovation is about shiny new technology, and sometimes it’s about a fresh look at the data already at our fingertips.

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CSLE and Me?

The Advisor That Cares

One of the most constructivist parts of the ADL program for me was Creating Significant Learning Environments (CSLE). While exploring my voice and claiming ownership of my innovation ideas, I considered ways learners develop the skills needed for lifelong learning. While considering how to impact my learners, I found myself changed through so many new experiences.